Eileen contacted The Property Solutions Company on a Thursday morning asking if we could help. She had been behind with her mortgage payments for almost two years and the lender had successfully applied to the court for a repossession order. The repossession was due to take place on the following Tuesday, leaving only 5 days to sort this out.

We discussed options. Really, in this set of circumstances, there was only one: a quick cash offer. Hoping that the lender would accept this (legal completions are currently taking 14 days and that is now considered quick) we sent Eileen the authority form to complete, allowing us to discuss everything with the lender.

It was Friday before the lender would discuss the case with us even though we got the form to Eileen quickly and sent it to the lender within minutes of getting it back. It does take a while for this to be received and attached to the file before the lender will talk to us. We asked the lender if it would be possible to delay the eviction as there was a cash offer for the property which more than cleared the entire mortgage and arrears.

The person that we spoke to on Friday was not overly hopeful. We were told that the case would have to be escalated and that proof would be required for any halt in action to be considered. We organised an offer that morning and organised a solicitor to act for Eileen who would give the case the urgency it required.

We submitted an offer that was also sent to the lender, and we were soon back on the phone confirming that it had been received. The entry date was 10 days after the eviction date, but it was the quickest that the solicitor said it could be done.

By Monday afternoon, we had sent back the acceptance from Eileen’s solicitor to the lender, and again we were persistently back on the phone by Monday afternoon. No decision had been made and the eviction was scheduled for 12pm the following day.

On a Tuesday morning, we called the lender again asking for an update. We were told that the eviction would be going ahead due to a lack of supporting evidence. This was despite the fact that we had sent over the offer which stated it was a cash offer and we had sent the acceptance from Eileen’s solicitor over on a Monday afternoon.

We insisted that the case be looked at again and that all emails sent were pulled and considered by the lender. By 10.30 am we had successfully halted the repossession and eviction.

When I called Eileen to tell her the news, she burst into tears and said that she didn’t think we would manage to stop it. She had approached other companies who did not even consider taking her case as the eviction was happening in a few days.

The property will complete this Friday and now Eileen will have almost £18,000 to help her move out and start again. This is much better than the alternative option which was a repossession, and she would have had nothing.

It is never too late to get in touch with us! However, this case was definitely hanging in the balance and could have went either way. If you have missed mortgage payments and are in arrears, speak to us. There are many solutions when it comes to dealing with these problems.